Learnexus
Browse Courses

At Learnexus, we are dedicated to safeguarding your online privacy. This policy outlines our approach to privacy protection, explaining how we collect, use, and protect your personal data when you interact with our platform and services.

1. What Information Do We Collect?

We collect personal information necessary to provide our educational services and support. This includes:

  • Names
  • Email addresses
  • Physical addresses
  • Telephone numbers

These details are used strictly to communicate with you regarding your orders, course progress, or inquiries.

2. Data Collection Methods

We may gather information through the following channels:

  • Contact and information request forms on our website.
  • Orders placed and courses enrolled in on our website.
  • Telephone conversations.
  • Email exchanges.
  • Any other communication methods you use to reach us.

All personal information is securely stored in our database. You can request access to the information we hold about you free of charge, but requests must be made individually. We will not disclose any information without verifying the identity of the requester and ensuring it matches the information requested.  

3. How We Use Your Information

We use the collected information to fulfill your orders, provide customer support, and gain insights into how our website is used and which pages are visited. This data directly helps us improve our site and tailor our educational offerings to our learners’ needs.  

4. Rights of Individuals

Under data protection laws, individuals have various rights regarding their personal information, including:

  • The right to access the information we hold and learn how we process it.
  • The right to withdraw consent for our processing of their information in certain situations, although we may continue processing if we have a legitimate reason (e.g., ongoing support contracts).  
  • The right to request corrections to inaccurate or incomplete information.  
  • The right to request the deletion of their information in some cases, though we may retain it if required or allowed by law.  
  • The right to object to or request restrictions on our processing of their information in certain circumstances.  

For more details on your overarching data rights, you can visit the ICO – Individual Rights guide.  

5. Your Responsibilities

You must ensure that any information you provide to us, or that is provided on your behalf, is accurate and up to date. Please notify us of any changes to your personal or contact details as soon as possible.  

6. Sharing Information and Third Parties

We do not sell or share your personal information with others. We do not ask for permission to do so because we simply do not engage in this practice.

  • Essential Third Parties: Some of our services may involve third-party hosting or ordering (such as payment processing via Stripe), but we ensure that these third parties keep your information secure and use it only for the intended purposes. Depending on the product or service, we may need to share some of your information with partner companies or organizations to process your order.
  • Legal Disclosure: If we believe your use of the site is illegal or harmful, we reserve the right to disclose your information to the extent necessary to prevent or address such conduct.

7. Marketing Communications

We may occasionally send marketing emails to existing customers about relevant products, courses, or services. You can unsubscribe from these promotional emails at any time using the link provided in the email footer.

Please note that even if you opt out of marketing communications, we may still send you essential notifications regarding product updates, subscription renewals, or to address specific queries you’ve raised.

8. Security

All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before transmission over the Internet. Credit card information is stored in encrypted form in a database separate from our website database, ensuring it is not connected to the Internet.  

Digital certificates verify credit card transactions, ensuring that your data is readable only by our transaction system. You can verify this by looking for your browser’s secure mode symbol (e.g., a closed padlock icon in the URL bar).  

9. Use of Cookies

Cookies are small files stored on your hard drive by websites. They inform the site about your visits and preferences, allowing for a more personalized learning experience.  

We use cookies to improve site functionality. You can configure your browser to refuse cookies or warn you before accepting them; you can still access most parts of our site if cookies are disabled. However, please be aware that some site features (such as staying logged into your learning dashboard) may be unavailable or not function correctly without cookies.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to update your information, please contact our support team:

  • Email: [email protected]
  • Phone: +44 20 8050 2775
  • Support Hours: Monday – Friday, 09:00 – 17:00 GMT
  • Office Address: Learnexus, London, United Kingdom