Privacy Policy for Learnexus

At Learnexus, we are dedicated to safeguarding your online privacy. This policy outlines our approach to privacy protection.

What Information Do We Collect?

We collect names, email addresses, physical addresses, and telephone numbers. These details are used to communicate with you regarding your orders or inquiries.

Data Collection Methods

We may gather information through the following channels:

• Contact and information request forms on our website
• Orders placed on our website
• Telephone conversations
• Email exchanges
• Any other communication methods you use to reach us

All personal information is securely stored in our database. You can request access to the information we hold about you free of charge, but requests must be made individually. We will not disclose any information without verifying the identity of the requester and ensuring it matches the information requested.

Rights of Individuals

Individuals have various rights regarding their personal information, including:

• The right to access the information we hold and learn how we process it.
• The right to withdraw consent for our processing of their information in certain situations, although we may continue processing if we have a legitimate reason (e.g., ongoing support contracts).
• The right to request corrections to inaccurate or incomplete information.
• The right to request the deletion of their information in some cases, though we may retain it if required or allowed by law.
• The right to object to or request restrictions on our processing of their information in certain circumstances, though there may be instances where we can continue processing despite objections or requests.

For more details on these rights, visit: ICO – Individual Rights

Your Responsibilities

You must ensure that any information you provide to us, or that is provided on your behalf, is accurate and up to date. Notify us of any changes as soon as possible.

Sharing Information

We do not sell or share your personal information with others. We do not ask for permission to do so because we simply do not engage in this practice.

Some of our services may involve third-party hosting or ordering, but we ensure that these third parties keep your information secure and use it only for the intended purposes.

Third-Party Sharing

Depending on the product or service, we may need to share some of your information with partner companies or organizations to process your order.

If we believe your use of the site is illegal or harmful, we reserve the right to disclose your information to the extent necessary to prevent or address such conduct.

Marketing Communications

We may occasionally send marketing emails to existing customers about relevant products or services. You can unsubscribe from these emails at any time using the link provided in the email footer.

We may still send you essential notifications regarding product updates, subscription renewals, or to address specific queries you’ve raised.

Security

All personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before transmission over the Internet. Credit card information is stored in encrypted form in a database separate from our website database, ensuring it is not connected to the Internet. Digital certificates verify credit card transactions, ensuring that your data is readable only by our transaction system, as indicated by your browser’s secure mode symbol (e.g., a key or closed lock).

Use of Cookies

Cookies are small files stored on your hard drive by websites. They inform the site about your visits and preferences, allowing for a more personalized experience. You can configure your browser to refuse cookies or warn you before accepting them.

We use cookies, but you can still access most parts of our site if cookies are disabled. However, some site features may be unavailable without cookies.

How We Use Your Information

We use the collected information to gain insights into how our website is used and which pages are visited. This data helps us improve our site.